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MERCY MEDICAL CENTER INC

Hospital Type: Acute Care Hospitals

Hospital Owner: Voluntary non-profit - Church

Emergency Services: Yes

Hospital Overall Rating:



MERCY MEDICAL CENTER INC
State Average
National Average
Nurse Communication
Patients who reported that their nurses Always communicated well
75%
74%
80%
Patients who reported that their nurses Usually communicated well
18%
19%
15%
Patients who reported that their nurses Sometimes or Never communicated well
7%
7%
5%
Doctor Communication
Patients who reported that their doctors Always communicated well
78%
76%
80%
Patients who reported that their doctors Usually communicated well
17%
17%
15%
Patients who reported that their doctors Sometimes or Never communicated well
5%
7%
5%
Received help as soon as they wanted
Patients who reported that they Always received help as soon as they wanted
60%
57%
66%
Patients who reported that they Usually received help as soon as they wanted
28%
28%
24%
Patients who reported that they Sometimes or Never received help as soon as they wanted
12%
15%
10%
Staff Explained Medicine
Patients who reported that when receiving new medication the staff Always communicated what the medication was for
78%
72%
76%
Patients who reported that when receiving new medication the staff Usually communicated what the medication was for
15%
17%
15%
Patients who reported that when receiving new medication the staff Sometimes or Never communicated what the medication was for
7%
11%
9%
Room & Bathroom Were Clean
Patients who reported that their room and bathroom were Always clean
69%
66%
73%
Patients who reported that their room and bathroom were Usually clean
19%
21%
18%
Patients who reported that their room and bathroom were Sometimes or Never clean
12%
13%
9%
Area Quiet at Night
Patients who reported that the area around their room was Always quiet at night
64%
57%
62%
Patients who reported that the area around their room was Usually quiet at night
28%
30%
28%
Patients who reported that the area around their room was Sometimes or Never quiet at night
8%
13%
10%
Given information about what to do during recovery
Patients who reported that YES, they were given information about what to do during their recovery at home
88%
85%
86%
Patients who reported that NO, they were not given information about what to do during their recovery at home
12%
15%
14%
Hospital Rating
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
75%
65%
72%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
17%
24%
19%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
8%
11%
9%
Would Patient Recommend Hospital
Patients who reported YES, they would definitely recommend the hospital
79%
64%
70%
Patients who reported NO, they would probably not or definitely not recommend the hospital
4%
8%
6%

Phone

  • 410-332-9237

Address

  • 301 SAINT PAUL PLACE
    BALTIMORE, MD 21202