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MERCY MEDICAL CENTER INC

Hospital Type: Acute Care Hospitals

Hospital Owner: Voluntary non-profit - Church

Emergency Services: Yes

MERCY MEDICAL CENTER INC
State Average
National Average
Nurse Communication
Percent of patients who reported that their nurses Sometimes or Never communicated well
7%
7%
4%
Percent of patients who reported that their nurses Usually communicated well
15%
17%
15%
Percent of patients who reported that their nurses Always communicated well
78%
76%
81%
Doctor Communication
Percent of patients who reported that their doctors Sometimes or Never communicated well
6%
6%
5%
Percent of patients who reported that their doctors Usually communicated well
16%
17%
14%
Percent of patients who reported that their doctors Always communicated well
78%
77%
81%
Received help as soon as they wanted
Percent of patients who reported that they Sometimes or Never received help as soon as they wanted
11%
13%
8%
Percent of patients who reported that they Usually received help as soon as they wanted
24%
27%
22%
Percent of patients who reported that they Always received help as soon as they wanted
65%
60%
70%
Staff Explained Medicine
Percent of patients who reported that staff Sometimes or Never explained about medicines before giving it to them
15%
21%
17%
Percent of patients who reported that staff Usually explained about medicines before giving it to them
18%
18%
17%
Percent of patients who reported that staff Always explained about medicines before giving it to them
67%
61%
66%
Room & Bathroom Were Clean
Percent of patients who reported that their room and bathroom were Sometimes or Never clean
9%
10%
7%
Percent of patients who reported that their room and bathroom were Usually clean
17%
20%
18%
Percent of patients who reported that their room and bathroom were Always clean
74%
70%
75%
Area Quiet at Night
Percent of patients who reported that the area around their room was Sometimes or Never quiet at night
9%
14%
10%
Percent of patients who reported that the area around their room was Usually quiet at night
24%
30%
28%
Percent of patients who reported that the area around their room was Always quiet at night
67%
56%
62%
Hospital Rating
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
8%
10%
8%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
13%
25%
19%
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
79%
65%
73%

Phone

  • 410-332-9237

Address

  • 301 SAINT PAUL PLACE
    BALTIMORE, MD 21202